Explore FAQs About the Reopening of KidHealthy and Babysitting Services

We are thrilled to open KidHealthy and look forward to serving you and your children again. Please be patient with us as we reopen KidHealthy in phases with the continued goal of “Safety and Fun”!

Our plans are reviewed and approved by Dr. Robin Znidarsic, medical director of the LiveHealthy fitness center. Here are answers to common questions about our reopening:

 

October 19, 2020 - KidHealthy Reopens

 

What are the hours of operation for KidHealthy? 

Monday - Thursday Friday Saturday Sunday
8 am - 1 pm 8 am - 1 pm 8 am - 1 pm  Closed
4 pm - 8 pm Closed Closed Closed

 

Is there a limit of children allowed in the room?

We will allow 7 children in the room at a time. Reservations are requested and take priority over walk-ins. Click here for updated information on hours of operation and pricing. 

 

How do I schedule a reservation/timeslot to bring my child to KidHealthy?

Reservations will be taken starting 24 hours before your arrival time and must be made at least 3 hours before you arrive.  Due to capacity restrictions in the room, no grace period will be given for late arrivals and your spot may be given away.

Please call KidHealthy at 440-701-7518 to schedule your 1-hour or 2-hour timeslot. If no one answers, please leave a message including:

  • Your name
  • Your phone number
  • Your email address
  • Name(s) of children coming
  • Age(s) of children coming
  • Arrival time requested
  • Dismissal time requested

You will receive a confirmation email within 4 hours when open. Voicemail will be checked during our normal hours of operation.

 

Will I be turned away if I don’t call ahead and schedule a time?

Walk-ins will not be turned away as long as we have room available. Reservations will always take priority over walk-ins.

 

Will my child be required to wear a mask while using KidHealthy?

All school-age children (5 and over) are required to wear a mask while in KidHealthy

 

Are non-members allowed to use KidHealthy?

Only members will be allowed to bring children to KidHealthy at this time.

 

If my child is ill, can I still bring him/her to KidHealthy?

Children who stayed home from school sick, are not feeling well, and/or are showing potential symptoms of COVID-19 will not be able to enter KidHealthy. 

Symptoms of COVID-19 can include:

  • Temperature of 100 degrees or higher
    • Must be fever-free for 24 hours without assistance of medication
  • Shortness of breath or difficulty breathing
  • Loss of taste or smell
  • Sore throat, congestion and runny nose
  • Fatigue and muscle or body aches
  • Nausea or vomiting
  • Diarrhea

Children who have been in close contact with someone who has tested positive for COVID-19 within the past 14 days cannot attend. 

Are water bottles allowed in the room?

Yes, please bring a water bottle and label it with your child’s name. Drinking fountains are closed throughout our facility.

 

Is KidHealthy staff enforcing social distancing?

Please understand that social distancing is difficult with young children. We will do our best to keep non-related children separated.

 

Will children be able to use the gymnasium to run and play?

Yes. We will go out and play if the gym is not in use by other programs.

 

Will Camps and the Rockwall be offered again?

We hope to offer Camps and the Rockwall again in 2021.

 

What are your cleaning procedures?

All children and staff must use hand sanitizer as they enter and exit the room.

All toys will be disinfected after each use. Staff will set aside items if unable to clean immediately. Any toy, book, puzzle or game that is unable to be cleaned will be temporarily removed from the room after use. We will thoroughly disinfect the entire room midday and at the end of each day. 

 

Families must follow these new check-in and check-out procedures:

  • Only one family at the KidHealthy desk at a time. Others must wait in the lobby.
  • Staff member will check temperatures, sign in the family, collect completed forms and pass out tags.
  • Children will use hand sanitizer
  • Parents will take coats and other belongings with them
  • Parents must return to pick up the children within the allotted pre-registered 1-hour or 2-hour time frame. No grace period will be give for late pick-ups before the next full hour is charged. 

New required paperwork

New forms are required before using KidHealthy. Please click below for a downloadable version to complete and bring with you on your first visit. Printed copies are also available in KidHealthy and can be completed in the lobby prior to your first visit.

All new and returning families must complete and return these documents:

 

 

I have further questions. Who can I ask for help?

Our team is ready to answer your questions and welcome you back to LiveHealthy! Simply send us a message at livehealthy@lakehealth.org for assistance or call 440-701-7517. 


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